STOCKHOLM, July 24 (Reuters) – After 17 years with an iconic blue bird symbolizing broadcasting ideas to the world, billionaire Elon Musk has renamed Twitter X and unveiled a new logo.
On Monday, a white X on a black background became the new logo on Twitter’s website, although the blue bird was seen on the mobile app.
Since taking over Twitter in October, Musk has said he envisions an app that could offer users a variety of services beyond social media, such as peer-to-peer payments, mimicking the widely popular WeChat app in China.
The new logo drew mixed reactions from users and sparked confusion over what Tweets would now be called, while marketing and branding experts said it risked throwing off Twitter’s name recognition for years.
“Only a few brands have become verbs or are mentioned in global news organizations as much as Twitter,” says Matt Rhodes, strategy lead at creative agency House 337, which has worked with British telecoms giant Sky.
“Making it difficult for people to find or wanting to open the app on their cluttered phone screens is detrimental to the app,” he said.
“As a Twitter user, I admit I already miss the little bird,” said Fernando Machado, formerly chief marketing officer at Activision Blizzard, Restaurant Brands International and Burger King.
“Personally, I think the new approach is a bit cold and impersonal,” he said.
“#GoodbyeTwitter” was trending on the platform on Monday in reference to the old logo as some users criticized the new logo.
Musk tweeted on Saturday, “Soon we will say goodbye to the Twitter brand and gradually say goodbye to all birds”.
To a tweet asking what the tweet under X would be called, Musk replied “x’s”.
Musk has repeatedly used the letter X in his companies. He founded x.com in 1999 as an online bank that later became PayPal. He bought the domain back from PayPal in 2017, saying it had “sentimental value.”
The domain x.com now redirects to Twitter.
Linda Yaccarino, former head of advertising at NBCUniversal, who started as Twitter CEO on June 5, said in a memo to employees on Monday that X “will go even further to transform the global city square.”
According to a memo seen by Reuters, the company will work on new features in audio, video, messaging, payments and banking.
The site will face challenges to rebuild its business.
Since Musk’s acquisition, the company has faced turbulent times with layoffs, a sharp drop in advertisers and the meteoric rise of Meta’s response to Twitter.
“The past few months have been tumultuous on Twitter, and I don’t think a new brand is going to solve everything,” said Drew Benvie, CEO of social media consulting firm Battenhall.
“It’s less about reinventing Twitter and more about building a brand around Elon Musk’s empire, including SpaceX, where the X branding really aligns a little more closely.”
Reporting by Subanta Mukherjee in Stockholm, Martin Coulter and Aidan Naldi in London, Bharat Govind Gautam in Bangalore and Sheila Tang in Dallas; Editing by Barbara Lewis and Jonathan Otis
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